Alaska Heat Smart (AHS) recognizes today’s need for personal privacy, strict document security, and institutional trust. We have privacy practices in place to provide you with the assurance and confidence that any personal information shared with Alaska Heat Smart is protected and secure.
Our Healthy Homes Program (HH), Accelerating Clean Energy Savings in Alaska’s Coastal Communities Program (ACES), and Alaska Carbon Reduction Fund (ACRF), are income-qualified programs. In order to qualify, household income must be verified and compared to current federal income guidelines from the Department of Housing and Urban Development (HUD). Verification of household income is dependent on an applicant providing AHS with personal household income information.
Required documents may include identification, birth certificates, pay stubs, bank account statements, IRS tax filings, retirement account statements, social security award letters, as well as other information where deemed necessary or appropriate, depending on the household, such as floor plans, utility history and/or bills, or proof of home ownership. AHS does NOT need, and will never ask for, social security numbers or specific account numbers. We encourage all program applicants to either delete or black out any account and identification information prior to uploading files to our secure data management system.
Alaska Heat Smart uses an encrypted and multi-factor authentication document-handling system maintained by Citrix ShareFile. ShareFile is a cloud-based ‘Software-as-a-Service’ (SaaS) solution that enables the exchange of confidential business files easily, securely and professionally. ShareFile safeguards files using industry accepted protocols and stores files in state-of-the-art data centers equipped to protect against data loss, even in emergencies. ShareFile employs Transport Layer Security (TLS) security protocols to protect authentication, authorization and file transfers. Files are encrypted with up to 256-bit encryption depending on web browser capabilities. ShareFile employs a keyed-hashed message authentication code (HMAC) to authenticate and ensure the integrity of intra-system communications and relies on file size and hash to ensure file integrity.
To learn more about Citrix ShareFile’s security and compliance practices, download their PDF entitled, ‘citrix-sharefile-security-and-compliance-faq.pdf’.
AHS requests that program applicants only provide personal documents via a secure folder link provided by AHS, via Citrix, and shared with each applicant. Emailing documents with potentially sensitive information is discouraged. Each program applicant will have a secure document folder within the AHS Citrix system. One-way access to these folders is provided to the applicant and administrative access to these folders is only available to AHS staff who directly engage with the applicant’s program. If an applicant chooses to email documents to AHS, these documents will be moved by AHS staff to a secure Citrix folder and the email and any attachments will be deleted. Documents mailed to AHS, or delivered to the AHS office, will be scanned and moved into the applicant’s Citrix folder. The original scans will be deleted.
If you have questions or concerns about document privacy, please contact Alaska Heat Smart at privacy@akheatsmart.org.
Ver. 5.0 5.3.2026
Ver. 4.0 6.10.2025
Ver. 3.0, 12.11.24
Ver. 2.0, 7.2.2024
Ver. 1.0, 12.14.2022